Refund policy

Generally, all purchases of virtual services are final and nonrefundable if you already used them. However, you entitle to a refund in the these cases:

  1. The request for refund is less than 24 hours of the date of the purchase, and only of you made low or reasonable usage of your subscription during that period.
  2. The laws applicable in your country or jurisdiction provide for refunds . In that case you may cancel your subscription, at any time prior to midnight of the third business day following the date you made the purchase.
  3. In case you purchased a subscription but didn't make any use of it during the entire subscription period. Note that you are not entitle to a full/partial refund for partially used subscription periods.
  4. If you accidently make duplicate payments we will refund you without any penalties.
  5. In any other scenario at our sole discretion.

We may charge cancellation fee of up to 5% from the refund amount or 30$ (what ever is lower). We will not charge cancellation fee if the reason for the refund will be a technical issue on our side.

We reserve the right to suspend or terminate your account without a refund if you have violated our terms of service, misused our services, or behaved in a way that pipingo regards as inappropriate or unlawful, on or off our website.

Cancellation of a payment Shall be determined by "Consumer Protection Law" in the state of Israel.

To request a refund, Please provide us your account email address and the reason for the request. We will respond within 72 hours. If your request is granted, we will refund you within 7 days, from the day of your initial request.